Home     FAQS

1. What should i provide for staircase quotation?

1 .Pls tell us which product you like.

2. Pls tell us how many the floor height and step width.

3. If you have any special requirements, pls also tell us.

2. Can I customize my own unique railing and staircase for my house from your company?

Yes, you can. You just need supply your project drawing for us, we have a professional team to design for you as your budget and requirements.

3. What is your advantage?

1. Most of our products are customized as your requirement.

2. Free design, we could offer you solution as your budget.

3. One stop building material, supply with kitchen cabinet, wardrobe, aluminum window  and door, timber door, stair, balustrade,  shower, etc. to save your time, energy and cost.

4. We have rich project experience and very familiar to their building code.

5. All of our goods have two years warranty.

4. How about your delivery time?

Shipped in 35-45 days after payment.

5. What is your payment?

50% T/T in advance and balance paid before delivery.

6. How about the terms of shipment?

EXW, FOB, CIF, Door to Door is acceptable.

7. How to place order?

•Step 1: Inquiry from customer for a particular product or project.

•Step 2: Offer us your project drawing or purchasing list for our checking.

•Step 3: Our team work on the building information, and work out a solution for each product and also quotation.

•Step 4: Customer check and confirm the solution and quotation, then sign the PI and arrange deposit.

•Step 5: We offer the details shop drawing for each products and customer confirm each shop drawing.

•Step 6: Arrange production.

8. How to get a sample?

Sample order is acceptable. Please contact with us and make sure what sample do you need.

9. How do you deal with the Quality Control?

Our professional inspectors will go through the dimensions, color consistence, and finishing to check every piece of product carefully again and again. Once confirm the quality of products is ok, they will pack the products.

10. How do you deal with the compensation?

If the products are damaged, we will make the replacement to you. Another way is that once you place the new order, we will give you certain discounts.

11. How is your MOQ requirement?

The MOQ can be one set.

12. How do we go to your factory for visiting?

We will let our driver to pick you up at the airport or the hotel to go to our factory for visiting.

13. How do we ship the goods?

We will quote you the ocean freight, tax and inland delivery fee. Our shipping forwarder will provide professional service to ensure your shipment arrives at your place smoothly.

14. How to contact us?

You can chat with us by Whatsapp, Skype Online. We are 6*9hours online. You can choose the products you are interested and send inquiry to us. You can call us directly, or send Email to us.

15. What material do you have?

We have carbon steel, stainless steel (SS304/SS316)

16. Can you do the full set of handrails for us?

Yes we can. Our engineer will check your project drawings to make sure its accuracy for each different fittings and quantity.

17. Our monthly production/supply capacity?


18. Can you email your E-catalog with all pictures?

Yes, enclosed is our catalogue about staircase and railing. Prima Staircase and Railing Catalogue.pdf

19. Do you provide customized?

The stainless steel handrail design for stair displayed on this website are just a small part of our products, we also provide customized, please contact us for more products.

20. What's your main market now?

Nowadays we export to Europe, South Asia, Middle East, South America, Australia and so on.